Refund policy

Because all of our apparel is made to order, we do not accept returns or exchanges for incorrect sizing, color preference, or buyer’s remorse.

However, your satisfaction matters to us. We are happy to assist if your item arrives damaged, defective, or with a printing error.

✅ ELIGIBLE FOR REPLACEMENT OR REFUND

We will offer a replacement or refund if:

  • The item arrives damaged

  • There is a clear printing defect

  • The wrong item was received

To be eligible, you must:

  • Contact us within 7 days of delivery

  • Provide clear photos of the issue (including the full item and close-ups)

  • Keep the original item (returns are typically not required)

Once approved, we will issue a replacement at no cost or a refund, depending on availability and your preference.

❌ NOT ELIGIBLE FOR RETURNS OR EXCHANGES

  • Incorrect size selection

  • Color variation due to screen display differences

  • Custom designs approved by the customer

  • Items worn, washed, or altered

  • Buyer’s remorse or changed mind

Because each item is custom printed just for you, we cannot restock or resell returned items.

📏 SIZE & FIT DISCLAIMER (IMPORTANT)

Please refer to the size chart provided before placing your order. We recommend measuring a similar garment you already own to ensure the best fit.

🚚 SHIPPING ISSUES

If your package is lost or delayed in transit, please contact the shipping carrier first. If further assistance is needed, reach out to us and we’ll help where possible.

🖤 QUESTIONS?

If you have any concerns about your order, contact us at orders.heavenlyjewells@gmail.com and we’ll respond within 24–48 business hours.